Notes on the phone ringing at the wrong moment.
What missed calls actually cost, why voicemail doesn't rescue them, and how to run a diary that reflects reality. Written for people who work with their hands and answer their own phone.
What a missed call actually costs a trade business
Everyone knows missed calls are bad. Fewer people have done the arithmetic on what a week of them is worth.
Read it→Ten missed calls a week, a quarter converting, at £300 a job, is about £32,000 a year walking past the door.
Why customers hang up on voicemail — and what they do next
The behaviour after the beep is more predictable than most business owners think, and it isn't in your favour.
How to stop no-shows without nagging anybody
Two messages, sent at the right moments, remove most of the empty slots in a week. Here's the timing that works.
What to tell an AI receptionist on day one
The businesses that get the most out of Daygent all set it up the same way. It takes about ten minutes.
Should you answer the phone after six?
Most enquiries arrive outside working hours. That doesn't mean you should be the one picking up.
Call transcripts are the most underrated thing in a small business
Not for compliance. For remembering what you promised, and noticing what customers keep asking for.