There's a decent argument that the working day should end. There's also a decent argument that a customer with a burst pipe at eight in the evening is the best customer you'll get all week. Both are true, which is what makes the question awkward.
The evening is when people ring
People call trades when they get home and notice the problem. That's the evening, the weekend, and the bank holiday — precisely the hours you've decided not to work.
Answering isn't the same as working
The distinction people miss is between taking the call and doing the job. A caller at nine in the evening mostly wants to know they've been heard and when someone will come. Both can happen without you putting your boots back on.
Most out-of-hours callers don't want you tonight. They want to know they're in the diary for tomorrow.
Answer, capture, book for the morning, and go back to your evening. The job is won and the boundary holds.
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