Privacy policy

Daygent ("Daygent", "we", "us") provides an AI receptionist that answers inbound phone calls for small businesses, answers callers' questions, takes booking requests and sends confirmations and reminders.

This policy explains what personal data we handle, why, and what rights you have over it. It covers our website, our onboarding flow, the customer dashboard and the call answering service itself. We are the data controller for the data described in section 3, and you can reach us at oliver@usedaygent.com.

Daygent sits between two different groups of people, and the law treats them differently. Which part of this policy applies to you depends on which one you are.

If you are a Daygent customer

You signed up for an account and we answer your business's calls. For your account, billing and business data, we are the controller — we decide what is collected and why, and this policy governs it.

If you called a business that uses Daygent

The business you rang is the controller of your call. We are its processor: we handle the recording, transcript and booking details on that business's instructions and under a contract with them. Ask that business for its own privacy notice, and send requests about your data to them first — we will help them respond. If you cannot identify the business, contact us and we will route it.

Account data

Your name, email address and a securely hashed password. We never store your password in a readable form.

Business data

Your business name, website address and the phone number you want answered.

Knowledge base content

When you give us your website during onboarding, we read its public pages so your receptionist can answer questions about your prices, hours, services and areas covered. We read what any visitor could read; we do not log in to anything.

Call data

For calls we answer on your behalf: the caller's phone number, the audio of the call, a transcript, a written summary, the time and duration, and anything the caller supplies to book — typically a name, a contact number, an address and a description of the job.

Booking and demo data

If you book a demo through the scheduler on our site, the name, email and time slot you enter.

Billing data

Subscription status and billing history. Card details are entered directly with our payment processor and are never stored on our systems.

Technical and usage data

IP address, browser and device type, referring page, the pages you view and how you move through the product. Used to keep the service running, secure and usable.

Under UK GDPR we must have a lawful basis for every use of personal data. Ours are:

To provide the service — performance of a contract

Creating and running your account, answering your calls, transcribing and summarising them, taking booking requests, and sending confirmations and reminders on your behalf.

To take payment — performance of a contract

Managing your subscription, invoices and renewals.

To support you — performance of a contract, and our legitimate interests

Answering your emails and WhatsApp messages, investigating problems you report, and looking at call logs when you ask us to work out what went wrong.

To keep the service working and secure — legitimate interests

Monitoring, debugging, preventing fraud and abuse, and improving call quality and accuracy. We use the minimum data needed and do not use it to make decisions about individual callers.

To market to businesses — legitimate interests, or consent

Sending updates and offers to business contacts. Every message has an unsubscribe link and we stop as soon as you use it.

Advertising and measurement — consent

Only where you have accepted advertising cookies. See section 9.

To meet our legal obligations — legal obligation

Tax and accounting records, and responding to lawful requests from authorities.

Daygent records, transcribes and summarises the calls it answers. That is how the service works: without a recording there is no transcript, no summary and no booking.

If you are a Daygent customer, you are responsible for telling your callers that their calls are answered and recorded by an automated service, and for having a lawful basis for it. Daygent announces itself at the start of the call, but that does not replace your own privacy notice. Do not use Daygent on a line where callers routinely give health, financial or other special category data unless you have taken your own advice on it.

Call audio and transcripts are processed by third-party speech and AI providers so the receptionist can understand and respond. We use them under contracts that limit them to delivering the service to us, and we do not sell call data or hand it to anyone for their own marketing.

We do not sell personal data. We share it only with suppliers who help us run the service, each under a contract that binds them to act on our instructions:

• Hosting, database and authentication — Supabase, which stores account and call data.
• Telephony — the network provider that carries the calls we answer for you.
• Speech and AI processing — the providers that transcribe calls and generate the receptionist's replies.
• Scheduling — Cal.com, for demos booked through our website.
• Payments — our payment processor, which handles card details directly.
• Email and SMS delivery — for confirmations, reminders and service notices.
• Advertising and analytics — see section 9.

We may also disclose data where the law requires it, to establish or defend legal claims, or to a buyer if the business is sold — in which case this policy continues to apply until you are told otherwise.

Some of our suppliers are outside the UK and the EEA, including in the United States. Where data is transferred there, we rely on UK adequacy regulations, the UK International Data Transfer Agreement, or the EU Standard Contractual Clauses with the UK Addendum, together with additional safeguards where they are needed.

Account and business data

For as long as your account is open, and for 12 months after you close it so we can deal with any billing or legal questions.

Call recordings, transcripts and summaries

24 months, unless you delete them sooner from your dashboard or ask us to.

Billing records

Six years after the transaction, which is the period UK tax law requires.

Website and usage data

Up to 26 months, then deleted or aggregated so it no longer identifies anyone.

Closing your account removes your call data on the schedule above. If you want it gone sooner, ask us and we will delete it.

We use cookies and similar technologies that are strictly necessary to run the site and keep you logged in. These do not need your consent.

We advertise on Meta platforms, including Facebook and Instagram. When you consent to advertising cookies, we may use the Meta pixel and similar measurement tools to understand which ads led to a sign-up and to show ads to people whose interests resemble those of our existing customers. This involves sharing a limited set of event data — such as the fact that a page was viewed or a sign-up was completed, along with online identifiers — with Meta, which acts as an independent controller for its own purposes under its own data policy.

You can withdraw consent at any time by clearing cookies for this site or changing your browser settings, and you can control ad personalisation in your Meta account settings. Refusing advertising cookies does not stop you using Daygent.

Data is encrypted in transit and at rest. Access is restricted to the people who need it, protected by row-level security and multi-factor authentication, and reviewed as the team changes. No system is perfectly secure, but if a breach affects your rights we will tell you and the Information Commissioner's Office within the timeframes the law sets.

Under UK GDPR you have the right to:

• Ask for a copy of the personal data we hold about you.
• Have inaccurate data corrected.
• Have data deleted, where we have no overriding reason to keep it.
• Restrict or object to how we use it, including a right to object to direct marketing at any time.
• Receive your data in a portable, machine-readable format.
• Withdraw consent where consent is what we relied on, without affecting anything done before you withdrew it.

Email oliver@usedaygent.com and we will respond within one month. There is no charge. If you called a business that uses Daygent, please contact that business first — it is the controller of your call, and we act on its instructions.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113. We would rather you came to us first so we can put it right.

Daygent is a business tool and is not intended for children. We do not knowingly collect data from anyone under 16. If you believe a child's data has reached us, tell us and we will delete it.

We update this policy when the service or the law changes. The effective date at the top always shows the current version, and if a change materially affects you we will email you before it takes effect.